CognitiveTPG A798 Manual de Instruções descarregar pdf (Página 18)

Chapter 2: Diagnostics and Conguration18

Revision C 12/09

A798-PG00001C

Diagnostic modes

To change the diagnostic modes enter the conguration menu, select “Set Diagnostic Modes” from the main menu and

select one of the following modes:

• Normal: normal operating mode of the printer.

• Datascope: the receipt printer prints incoming commands and data in hexadecimal format to help troubleshoot

communication problems.

• Receipt test: the receipt printer prints two code pages to verify proper printing of the receipt.

Caution: Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that

might affect the performance of the printer.

See “Conguring the printer,” for instructions on how to enter the conguration menu.

Enable or disable data scope mode

The data scope mode test prints a hexadecimal dump of all data sent to the printer: “1” prints as hexadecimal 31, “A” as

hexadecimal 41 and so on. This helps troubleshoot communication problems and runs during a normal application (after

being enabled through printer conguration).

Note: Data scope mode is usually considered a level 1 diagnostic test.

Data scope mode is enabled and disabled by selecting the “Diagnostic Modes” sub-menu of the conguration menu.

Press the paper feed button as instructed on the “Diagnostic Modes Menu” to enable or disable the data scope mode test.

• Off, normal mode (Data scope mode disabled)

• Data scope mode (enabled)

Note: Press the paper feed button for at least one second to validate the selection.

To run the data scope mode:

1 After you have enabled the data scope mode, exit the conguration menu.

2 Run a transaction from the host computer.

All commands and data sent from the host computer will be printed as hexadecimal characters as shown in the

illustration.

To exit the data scope mode:

1 Enter the conguration menu again.

See “Conguring the printer.”

2 Disable the data scope mode.

3 Exit the conguration menu.

The printer is on-line and can communicate normally with the host computer.

For more information about See this section

Enabling the data scope mode “Conguring the printer” on page 16

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